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Carlo José


Imagine being responsible for ensuring that over 200,000 people are equipped with the skills that they need now and in the future.

Just thinking about it probably wants to make you reach for another espresso, but that’s Carlo’s role in one of the world’s largest banking and financial service organisations. In practice, his work entails a mixture of sourcing, curating and delivering learning content, resolving user experience issues and testing and refining learning platforms so that colleagues can work as seamlessly and effectively as possible.

Why do you do what you do?

I never sought out to be a banker, but have been working in banking for over ten years now. I recall during the financial crisis how banks were viewed so negatively and considered going elsewhere, but realized that the opportunity to change and influence my organization was greatest from within. I’ve been in many roles within the bank, but never really a "suit and tie" banker. At the moment my work in our Learning function motivates me as I have an opportunity everyday to help more than 200,000 people in the 50 plus countries we operate in to fulfill their own aspirations through the delivery of learning and skills development that they need.

What's the one thing that your work has taught you that you wish everyone knew?

People are the most important thing. It’s tempting to try to solve things through process, systems, and technology. But none of that will work without people.

What book or resource do you most commonly share, or find most inspiring, at the moment?

There are two books that I often share with others that have helped me tremendously. Getting Things Done by David Allen helped me to be much more effective and productive in both work and personal life. One of the best things I learned from this book is to use my brain for processing and focussing on the specific task at hand, not for remember facts and figures. The second book is Never Eat Alone by Keith Ferrazzi which is about how to manage relationships. The author shares a strong message about generosity being a key to successful relationships and networks. The habits and practices from this book are priceless. These two books probably reveal a lot about my personality.

How could The Hot Breakfast community help or support you or your organisation?

I value diversity as helps to inform and shape me own thinking. Most importantly it helps me to reveal blind spots and inspires new ideas. The Hot Breakfast community gives me incredible access to people from different backgrounds and demographics in one place.

What's your morning routine?

Quick exercise, at minimum light yoga or stretching. Coffee on most days. Shower and change for work, even when I’m working from home. Pretty average now that I’ve written it down! I do try to handle my personal inbox and social media accounts before I dive into work.